It is a truly awful experience if a customer needs to present a claim for their pet, but our validation specialists are always at hand to validate the claim and assist customers towards their next steps.
We have found that by working honestly and sympathetically with your customer, concerns are addressed ethically and professionally for a quick resolution – the right result for the right reasons.
Upholding TCF at all times and strictly adhering to FSA guidelines, we focus on fast-tracking genuine customers in the right direction. This allows us more time to spend on handling those claims that require closer scrutiny. Our validation methods also significantly reduce claims cycle periods and customer complaint rates.
You will also have access to see how your claims are being dealt with through access to our Client Portal.