I-COG provides statistically proven complaint handling training courses. Implementing their Conversation Management model and Customer Service techniques, I-COG has proudly observed their client’s complaint rates fall.
I-COG’s intervention can quickly save you time and money by training you to deal with concerns far more effectively, before they become Financial Ombudsman complaints.
We will empower your staff with how to handle:
- Extreme emotion
- The non-cooperative
- Abusive customers
We will also show you how to gain commitment from others quickly and how to protect your reputation. This will also allow your customers to have more positive journey’s whilst interacting with you.
We can help you manage complaints efficiently and achieve win-win outcomes.
Contact us Regarding Our Complaints Management Training Today!
Our training staff will provide you with exceptional training that will make a significant difference to your business.
For more information regarding our Complaints Management Training then please Contact Us directly on +44 (0) 844 332 1204 or alternatively fill in our online enquiry form.
