Incorporating Conversation Management & Leading Validation Techniques
I-COG has designed its own unique model that creates a positive relationship with your customer and quickly obtains maximum disclosure. Currently we are delivering an average 4 to 1 ROI for every £1 spent with us. We are also the ONLY provider that is also a member of the British Psychological Society as experts in fraudulent behaviour and communication.
We therefore don’t just have the industry expertise to handle claims in this manner, but also provide a unique scientific and technical audit trail for customer behaviour.
As a tool it is designed to support the fast track assessment of risk, the detection of deception and where identified, the effective management of those with dishonest intent. However it is also a mechanism for improving the customer’s journey and we fast track genuine claimants with genuine care.
Our very experienced claims handlers risk assess claims through various ‘touch points’, engaging the customer at all times. Calls are electronically recorded with every step transparent, fully evidenced and treated with integrity. For more information regarding our claims risk assessments then please Contact us.
Claims Risk Identification
Specialisms
- Travel Claims
- Contents Claims
- Mobile Phone Claims
- Income Protection Claims
- Kidnapping/Extortion Claims
- Death Claims
- Accident & Health Claims
- Commercial Claims
- Injury Claims
- GLIT Claims
Claims Management System
Using our leading claims management system, you will also be provided with unique client access so that you can view what we do, when we do it. Your customers can also be given access through a portal so as to always have a constant understanding of where their claim lies. Claims are then fast-tracked as either fully validated for settlement/payments made, retained for further investigation or repudiated/declined based on justified terms and definitions. RED, AMBER or GREEN with supporting evidence: -
RED – Policy breach risk that is or could be critical identified. Repudiation recommended.AMBER– Potential or actual anomalies identified that require further investigation.
GREEN – No intelligence or information to indicate risk. Fast-tracked for settlement.
I-COG has exclusive access to a leading contents/travel validation tool that reduces general savings impressively as well as fast-tracks repair and replacement even further.Contact us Regarding Our Conversation Management Call Centre Today!
Our claims handling staff will provide you with only the best risk assessment services that also protect your brand with exceptional customer service, making a significant difference to your business.
For more information then please Contact Us directly on +44 (0) 844 332 1204 or alternatively fill in our online enquiry form.
